Refund & Replacement Policy

• Research materials are non-returnable once shipped.
• Damaged or incorrect orders must be reported within 48 hours of delivery.
• Approved replacement requests may require photos and documentation.
• Prime Research Labs reserves the right to evaluate claims individually.

How to file a claim

Email support@primeresearchusa.com with your order ID, a description of the issue, and clear photos of the affected items and packaging.