Question 1

Are these products for human consumption?

Accepted Answer

No. All products sold by Prime Research Labs are strictly for laboratory and in-vitro research purposes only. They are not intended for human consumption, medical use, veterinary use, or any form of in-vivo testing.

Question 2

Do you provide Certificates of Analysis (COAs)?

Accepted Answer

Yes. Third-party HPLC and Mass Spectrometry testing documentation is available upon request for applicable batches.

Question 3

How are products shipped?

Accepted Answer

Products are professionally packaged and shipped with appropriate handling procedures to help maintain integrity during transit. Tracking information is provided after shipment.

Question 4

What is your return policy?

Accepted Answer

Due to the nature of laboratory research materials, all sales are considered final after shipment. Damaged or incorrect orders should be reported within 48 hours of delivery.

Question 5

Do I need qualifications to purchase?

Accepted Answer

Purchasers must be 21 years of age or older and acknowledge all products are intended solely for lawful laboratory research purposes.

Question 6

When will my order ship?

Accepted Answer

Most orders are processed and shipped within 1-2 business days.

Question 7

How do I contact support?

Accepted Answer

Contact information is available through our support page and customer service email at support@primeresearchusa.com.

Frequently Asked Questions